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    We have a 14-day policy for a full refund, so long as the item is in the original packaging and same unused condition. If you are interested in an exchange, please re-order your desired item online and then simply return your original item for a refund. Damaged items must be reported within 3 days of receiving merchandise or cannot be returned. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. Our apologies, but we cannot accept returns on items discounted 20% or more.

    Return Address:

    Lemora

    8201 Harford Road

    #8473

    Parkville, MD 21234.

    Refunds typically take between 5-7 business days, but may take longer, depending on your bank or credit card. If you're concerned about the status of a refund or have questions, please feel free to contact us at hello@shoplemora.com.